Jilicom FAQ —
Answers to all your questions

Only one account is allowed per mobile number. Multiple accounts by the same person are strictly prohibited — if detected, all associated accounts will be permanently banned.

Yes, completely free. There are no registration fees or monthly subscriptions. You only need a minimum deposit of ৳100 BDT when you're ready to start betting.

On the login page, click the "Forgot password?" link. Enter your mobile number, verify with OTP, and set a new password. The whole process takes just 2 minutes.

Mobile OTP verification is required to confirm your number. No further steps are needed for regular betting and withdrawals. However, NID verification may be required for large withdrawals above a certain threshold.

Email us at support@jilicom.biz or reach out via live chat. Our support team will help clarify the reason. If you have self-excluded, On the Responsible Gaming page You'll find the information there.

Yes. Log in with your old number and update it from Account Settings. If your old number is no longer accessible, contact support and complete identity verification.

jilicom is strictly for users aged 18 and above. Date of birth is required at registration. An NID or birth certificate may be requested in cases where age is in doubt.

Yes. You can log in from any mobile, tablet, or computer. If multiple sessions are active at the same time, the older one will be signed out automatically.

jilicom supports: bKash, Nagad, Rocket, Upay, and Bank Transfer. bKash and Nagad are the most widely used and offer instant processing. View detailed payment information।

The minimum deposit is BDT 100, payable via any mobile banking service in Bangladesh. No deposit fees apply.

Deposits via bKash and Nagad are usually credited within 1–5 minutes. Bank transfers may take 1–3 business days.

Approved withdrawals typically reach your mobile wallet within 15 minutes to 2 hours. During peak hours, it may take up to 6–12 hours. Requests made after midnight will be processed the following morning.

The minimum withdrawal is BDT 300. No additional fees apply for withdrawals to bKash or Nagad. Standard bank charges may apply for bank transfers.

First, wait 30 minutes — network delays can sometimes cause a hold-up. If the deposit still hasn't arrived, contact support with your transaction ID and a screenshot. We'll verify it and resolve it promptly.

Yes, withdrawals can be made daily. However, a daily limit applies depending on your account level. VIP members enjoy higher daily withdrawal limits.

To withdraw bonus funds, you must meet the applicable wagering requirements. Each bonus has its own terms. Once the requirements are fulfilled, any winnings from the bonus will be transferred to your main balance and become withdrawable.

No, jilicom does not charge any deposit fees. However, your mobile banking provider may apply their standard transaction charges.

Double-check the number before submitting a withdrawal. Once the process starts, it cannot be changed. If you've made an error, contact support immediately — if the transaction hasn't been completed, we'll attempt to cancel it.

jilicom covers 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, hockey, and E-Sports. All major tournaments are available — IPL, BPL, EPL, World Cup, and more.

Live betting means placing bets in real time while a match is in progress. Odds update every moment — after every ball in cricket, after every goal in football. It's as thrilling as it gets.

The minimum bet for Sports Betting is BDT 10. For casino games it's BDT 5, and for jackpots BDT 20.

Winnings are typically credited to your balance within 5–15 minutes after a match or event ends. Live betting settlements are processed even faster.

If a match is cancelled or abandoned, the full stake is refunded. For cricket matches interrupted by rain, settlement is based on the official result.

Yes, a cash-out option is available on selected bets. During a live match, you can partially or fully cash out your bet at the current odds.

A parlay bet combines multiple selections into a single bet. If all selections win, you receive a payout multiplied across all the odds. However, if even one selection loses, the entire bet is lost.

jilicom uses decimal odds format. For example, odds of 2.50 mean a winning BDT 100 bet returns BDT 250 in total (BDT 150 profit). The higher the odds, the lower the probability of winning — but the greater the reward.

Yes. On the Betting Tips page Get expert analysis and predictions. On the Analysis page View match statistics and trends.

Register Then make your first deposit. Once the deposit is confirmed, the welcome bonus will be credited to your account automatically. Visit the Promotions section to view your bonus.

Wagering means your bonus funds must be bet a set number of times before you can withdraw. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must place BDT 5,000 in bets.

Bonuses must generally be used within 7–30 days of being awarded. Any unused bonus will expire at the end of this period. The validity period for each bonus is clearly stated in the offer.

Yes. You earn a daily login bonus simply by logging in each day. You can also receive daily cashback by placing a specified amount in bets. Bonus amounts vary depending on your account level.

Share your referral code with friends. When they sign up using your code and make their first deposit, you both receive a bonus. You can find your referral code in Account Settings.

Earn loyalty points through regular betting to advance through VIP tiers. VIP members enjoy higher bonus rates, faster withdrawals, a dedicated account manager, and exclusive event invitations.

Typically, a new bonus cannot be activated while another is still active. However, free spins and cashback may work independently. Full details are outlined in each bonus's terms and conditions.

First, check the Promotions section. If it's not there, contact support with your deposit details. Issues are typically resolved within 24 hours.

Yes. jilicom holds an international gaming licence and uses SSL encryption. Your personal information and financial transactions are fully protected.

No. Your personal information is never shared with third parties for advertising or marketing purposes. Data may only be disclosed to government authorities when required by law. Read our Privacy Policy।

Go to Account Settings → Security → Enable Two-Factor Authentication. After that, a mobile OTP will be required at every login. This is the strongest protection available for your account.

Contact support immediately and request that your account be frozen. Email us at support@jilicom.biz or reach out via live chat. We'll take action right away.

Absolutely. jilicom offers budget limits, time limits, cooling-off periods, and self-exclusion tools. On the Responsible Gaming page Learn more.

Always use jilicom.biz as your only official address. jilicom representatives will never ask for your password or OTP. Do not click on unknown links. If you receive a suspicious message, report it to support immediately.

Use parental control software on your device. Keep the pin lock enabled on the jilicom app. Always log out and never share your password.

Download Page Download the APK directly from our site. Also available on Google Play and the App Store. The app is completely free to download and use.

Yes, the jilicom app supports Android 5.0+ and iOS 12+. On Windows or Mac, you can access the website directly from any browser.

Go to Phone Settings → Security → enable "Install from Unknown Sources". Then try installing the APK again. If the issue persists, uninstall the old version first and then install the new one.

Yes, always use the latest version for the best experience. You'll receive an in-app notification whenever a new update is available.

Yes. Biometric login can be enabled on devices that support fingerprint and Face ID. Go to App Settings → Security → Biometric Login to activate it.

First, close the app and reopen it. If the problem persists, clear the cache (Settings → Apps → jilicom → Clear Cache). If it still doesn't work, reinstall the app.

Yes, the app includes every feature available on the website — plus push notifications, biometric login, and an optimized mobile interface that makes for an even smoother experience than the web.